Shipping Policy

We are committed to delivering your Healthy Scalp & Hair products safely and on time.

Processing Time
  • Orders are processed within 1–3 business days (excluding weekends and holidays).

  • During promotions or high-volume periods, processing times may be slightly extended.

Shipping Time
  • Standard Shipping: 5–10 business days (depending on location)

  • International Shipping: 7–15 business days

Shipping timelines may vary due to customs clearance, courier delays, or external factors beyond our control.

Shipping Fees
  • Shipping fees are calculated at checkout.

  • Free shipping may be available on qualifying orders or promotions.

Once your order ships, you will receive a confirmation email with tracking details.

 

Returns & Exchanges

We want you to love your products. If something isn’t right, here’s how we handle returns:

Eligibility for Returns
  • Returns must be requested within 7 days of delivery.

  • Products must be unused, unopened, and in original packaging.

  • Proof of purchase is required.

Non-Returnable Items
  • Opened or used products

  • Sale or promotional items

  • Gift cards

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging.

Refunds

  • Approved refunds will be issued to the original payment method.

  • Refund processing may take 5–10 business days, depending on your bank.

📧 For all shipping or return inquiries, contact us at support@healthyscalpandhair.com